Privacy Policy
We keep your data safe, collect only what’s needed to plan your trip, and never sell your details. You’re in control — you can update preferences and manage cookies at any time.
Who we are
Luxholia Ltd (Company No. 16591724) is the controller for your personal data.
Registered office: 17 Beaumont Road, Leyton, London, E10 5BJ, United Kingdom
Contact: info@luxholia.com
What we collect
Information you provide
- Contact details (name, email, phone).
- Trip preferences (destinations, dates, travellers, budgets, special requests).
- Messages you send via our forms and newsletter opt-in.
Information we collect automatically
Basic technical details such as IP address, device, referrer and pages viewed — only when you consent to performance cookies. See our Cookies page.
Information from partners
When needed to arrange your trip, we may receive minimal data from trusted providers (e.g., ATOL-bonded flight partners, hotels/ground operators).
How we use your data
- To respond to enquiries, create quotes and arrange bookings you request.
- To provide customer service and important trip communications.
- To improve our website and services (analytics, with your consent).
- To send marketing emails when you have opted-in (you can unsubscribe any time).
- For security, fraud prevention and record-keeping.
Lawful bases
- Contract (and steps prior): handling your enquiry/booking.
- Consent: newsletter, analytics/functional cookies.
- Legitimate interests: site security, abuse prevention, basic logs.
- Legal obligation: accounting and regulatory requirements.
Cookies & similar technologies
Non-essential cookies are off by default until you choose otherwise. You can update your choices at any time using the controls below. Learn more on our Cookies page.
Sharing your data
We do not sell personal data. We share it only with trusted providers when necessary to deliver your trip or operate our service, such as:
- Travel partners (e.g., flight consolidators, tour/hotel operators) strictly for your arrangements.
- IT and hosting providers, email delivery services.
We require processors to protect your data and use it only per our instructions.
International transfers
Some partners may be located outside the UK/EEA. Where required, we use appropriate safeguards (e.g., standard contractual clauses).
How long we keep data
- Enquiries: up to 24 months after last contact (unless you ask us to delete sooner).
- Bookings & finance records: typically 6–7 years to meet legal/accounting duties.
- Marketing consent: until you unsubscribe or we refresh consent.
- Security logs: short, defined periods.
Your rights
You may have the right to access, rectify, erase, restrict or object to processing, and to data portability.
Where processing is based on consent (e.g., newsletter, analytics), you can withdraw it at any time.
To exercise your rights, email info@luxholia.com. You can also complain to the UK ICO.
Security
We apply technical and organisational measures such as HTTPS, access controls, least-privilege, logging and data minimisation.
Our forms include anti-spam protections (CSRF, honeypot, and rate-limits).
Children
This website is not directed at children. Bookings involving children are handled through adult/guardian details.
Updates to this policy
We will update this page if our practices change. Last updated: 2026-03-02
Questions?
Email info@luxholia.com or write to 17 Beaumont Road, Leyton, London, E10 5BJ, United Kingdom.